Here in St Mary Parish, 911 is available
from traditional wire line phones, cell phones, and all payphones.
Dial 911 in an emergency--when police, fire, or medical services
are needed right away in order to save a life, report a fire or stop
How to use
Dial the numbers 911 from a safe place.
Wait for a calltaker to answer
State the emergency.
The calltaker will confirm your name, address and phone number.
Remain calm, speak clearly and follow any instructions.
Stay on the line until the calltaker says to hang up.
From a traditional wire line phone,
Enhanced 911 automatically displays the caller's address and
telephone number at the emergency call center. This allows call
takers to quickly send emergency services, avoiding delays that
could endanger a person's life or property.
Location of cellular phone callers is provided in the form of
latitude and longitude coordinates. The availability of this service
varies by carrier and phone type. Check to see if your carrier has
completed Phase II. Then call your service provider to see if the
phone you are using is Phase II compliant.
St. Mary 911 public safety
telecommunicators are trained to answer TTY calls as part of the
initial Enhanced 911 training. When you call 911 from a TTY, you
are not required to tap the TTY spacebar, but sometimes tapping the
spacebar helps telecommunicators know it is a TTY call and they can
help you faster.
Tips for Using a TTY to
Request Emergency Services:
1. Dial 911.
2. Tap the TTY spacebar key for 911 fast answer.
3. Wait for 911 to answer.
4. Type what help is needed: police, fire, medical.
5. Type your name and the address where help is needed.
6. Answer all questions.
7. Hang up ONLY when told.
911 is the emergency number to call for
some tips to keep in mind when calling 911 from a cell phone:
Know your location. Cell phones cannot
give your exact location. Have your address ready, or use
landmarks, mile markers or road signs to describe where you are.
Cell phones do not always direct you
to the proper agency. If this happens, remain patient and wait
for the call taker to transfer you.
Many cell phones have an emergency
911 feature on them. Please be aware of this and use it only
Cell phones have been known to dial
911 while in a pocket book or purse. PLEASE lock your keypad
to prevent accidental dialing.
Know your phone. Even though many of
St Mary Parish's cellular providers have activated 911
location technologies, you need to call your carrier and find
out if your phone can take advantage of this service.
Voice over Internet Protocol telephone
service, or VoIP, may look and appear to work like a phone, but it
connects to the Internet, not a telephone line.
Here are several
critical factors to consider regarding the impact of this technology
on your emergency call to 911:
Does your VoIP phone provide 911
Check your service provider's
website for emergency calling features. Find out if it
automatically displays your address at the 911 center if
you should need to call.
If it is silent on the issue, it
is likely that 911 is NOT provided.
When calling for emergency help, give
your location and call back number. Many VoIP services do not
provide this information.
Call back if you get disconnected.
If the power is out, your VoIP service
may also be out.
If you travel with your VoIP adapter,
your phone may not work for making 911 calls. Call from
La. Mapping Project